Question 1

What is CMR System?

Accepted Answer

CMR System is a professional document management platform that allows you to create, manage and share international shipping documents (CMR, invoice, packing list) digitally. It streamlines your logistics processes with document scanning, multi-language support and a secure cloud infrastructure.

Question 2

What types of documents can I create?

Accepted Answer

You can create a CMR document, a commercial invoice, a packing list and a QR-coded document. All documents can be downloaded and printed in PDF format with professional templates.

Question 3

Which languages do you support?

Accepted Answer

We support 8 different languages: Turkish, English, Russian, Azerbaijani, Persian, Georgian, Turkmen and Uzbek. You can create documents in different languages and change the system language according to your preferences.

Question 4

How does the document scanning feature work?

Accepted Answer

With document scanning, you can upload your existing documents (PDF or photo) to the system and automatically extract the text. The app reads the document content with high accuracy and auto-fills the form fields.

Question 5

Is my data safe?

Accepted Answer

Yes, all your data is protected with the Firebase security infrastructure. We keep your data security at the highest level with TLS encryption, secure authentication, regular backups and KVKK/GDPR compliance.

Question 6

Who are my documents shared with?

Accepted Answer

Your documents are never shared with third parties. Only you can view and edit them, and you can share them with the people you choose via QR code or link.

Question 7

Is it free or paid?

Accepted Answer

CMR System is free with its basic features. With a Premium membership, you can access unlimited document creation, document scanning, priority support, company logo adding and advanced reporting.

Question 8

What are the payment methods?

Accepted Answer

You can pay securely by credit card (Visa, Mastercard, Amex), debit card and through PayTR. All payments are protected with SSL. You can cancel your membership at any time.

Question 9

Can it be used on mobile devices?

Accepted Answer

Yes, CMR System works smoothly on all devices. With PWA technology, you can install it on your mobile device like an app and benefit from offline features.

Question 10

How can I download my documents?

Accepted Answer

You can download the documents you create in PDF format, print them directly or send them by email. Sharing via QR code is also possible.

Question 11

Do you offer customer support?

Accepted Answer

Yes, we provide 24/7 support via email. Priority support is available for Premium members. You can benefit from the comprehensive guide, video tutorials and the help section.

Question 12

Is bulk document creation possible?

Accepted Answer

Yes, with a Premium membership you can create documents in bulk by uploading an Excel/CSV file. We also provide support for API integration.

Question 13

What is a CMR document?

Accepted Answer

A CMR document is an international road transport contract (consignment note) based on the 1956 CMR Convention. It records the responsibilities of the sender, carrier and consignee, and includes the type and weight of the goods and the places of departure and destination. It is a mandatory document for international road freight and customs crossings.

Question 14

How do you fill out a CMR document?

Accepted Answer

To fill out a CMR document you enter the sender, consignee and carrier details, the type and packaging of the goods, gross weight and volume, loading and delivery places, vehicle plate and the date of issue. With CMR System, instead of filling each field manually you can scan an existing document to auto-fill it and create a complete CMR online, downloading it as a PDF in seconds.

Question 15

Where can I download a CMR example or a blank CMR form?

Accepted Answer

Instead of looking for a ready CMR example or a blank CMR form, you can create a CMR online directly with CMR System. As soon as you enter the details, a print-ready CMR document that meets international standards becomes available as a PDF download — free, with registration.

Question 16

What is a commercial invoice?

Accepted Answer

A commercial invoice is the document that records the commercial transaction between the seller and the buyer in exports and declares the value of the goods for customs procedures. It includes the description, quantity, unit and total price of the goods, the delivery terms (Incoterms) and the payment conditions. With CMR System you can create a commercial invoice online and download it as a PDF.

Question 17

How do you prepare an export invoice?

Accepted Answer

To prepare an export invoice (export / commercial invoice) you enter the seller and buyer details, the invoice number and date, the description of the goods, quantity, unit price, currency, Incoterms and the total amount. In CMR System you can fill in these fields or scan your existing invoice to prepare a professional invoice in seconds instead of minutes.

Question 18

What is the difference between a proforma invoice and a commercial invoice?

Accepted Answer

A proforma invoice is a preliminary invoice issued to the buyer for a quotation and advance information before the sale is finalised; it does not create a formal payment obligation. A commercial invoice is the trade invoice issued after the sale is completed and has official validity for customs and payment procedures. With CMR System you can create both document types.

Question 19

What is a packing list and how do you prepare one?

Accepted Answer

A packing list is an export document that shows the number of boxes and pallets in a shipment, the contents of each package, its gross and net weight and its volume. While preparing it you enter the product and box details; CMR System automatically calculates the total number of boxes, weight and volume and produces a packing list that meets customs standards as a PDF.

Question 20

How are gross weight and net weight shown on a packing list?

Accepted Answer

On a packing list, gross weight is the total weight including packaging, while net weight is the weight of the goods only. Both are stated separately for each box and for the shipment total. CMR System automatically calculates the gross and net weight totals from the values you enter.

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